Frequently Asked Questions

Browse our products, add your favourites to the cart, and proceed to checkout. You'll be prompted to enter your shipping details and payment information. All orders are confirmed via email once payment is processed.

We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely via Stripe. All transactions are encrypted and your card details are never stored on our servers.

We begin processing orders quickly, so changes or cancellations are only possible within 1 hour of placing your order. Please contact us immediately via our contact form if you need to make any amendments.

Please check your spam or junk folder first. If you still can't find it, contact us with your name and the email address used at checkout and we'll resend your confirmation.

We ship via Australia Post. Standard delivery typically takes 3–7 business days depending on your location. Express delivery is also available at checkout. Delivery timeframes are estimates and may vary due to factors outside our control.

Standard shipping is free on all orders over $150. For orders under $150, shipping costs are calculated at checkout based on your location and selected delivery option.

Yes! Once your order is dispatched, you'll receive a shipping confirmation email with your Australia Post tracking number. You can use this to monitor your parcel's progress in real time.

Please contact us as soon as possible. If your order hasn't been dispatched yet, we'll update the address. Once dispatched, we're unable to redirect parcels, so please double-check your address carefully at checkout.

Full ingredient lists are available on each product page. We recommend reading them carefully before purchasing, especially if you have known allergies or sensitivities.

Yes, we always recommend performing a patch test before applying any new skincare product to your face. Apply a small amount to the inside of your wrist or elbow, wait 24 hours, and check for any reaction before full use.

Yes. YEVÉ Skincare is committed to cruelty-free practices. None of our products are tested on animals at any stage of production.

Each product has a Period After Opening (PAO) symbol on its packaging, indicating how many months it remains effective after first use. We recommend storing products in a cool, dry place away from direct sunlight.

Under the Australian Consumer Law, you are entitled to a remedy — including a refund or replacement — if a product is faulty, not of acceptable quality, or not fit for its stated purpose. This applies regardless of whether the item has been opened or used. For change-of-mind returns, we accept unopened, unused products in their original condition within 14 days of delivery for a store credit or exchange (return postage at your cost). Please contact us at info@yeve.com.au with your order number to start the process.

Once your refund is approved, it will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card provider.

We're sorry to hear that! Please contact us as soon as possible after receiving your order and include your order number and a photo of the damaged item. We'll arrange a replacement or refund as quickly as possible in accordance with your rights under the Australian Consumer Law.

No, you can check out as a guest. However, creating an account lets you track your orders, save your details for faster checkout, and view your order history.

We use your data solely to process your orders and improve your experience. We do not sell or share your information with third parties for marketing purposes. For full details, please read our Privacy Policy.

Yes. You have the right to request deletion of your personal data at any time. Please contact us via our contact form and we will process your request in accordance with the Australian Privacy Act 1988.