YEVÉ
Melbourne · Natural Skincare
YEVÉ
Melbourne · Natural Skincare
Please read these Terms and Conditions carefully before using the YEVÉ Skincare website or placing an order. These terms govern your use of our site and the purchase of our products.
Last updated: May 2026
By accessing or using the YEVÉ Skincare website (yeve.com.au) and purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services. We reserve the right to update these terms at any time, and your continued use of the site after changes are posted constitutes acceptance of the updated terms. These terms were last updated in May 2026.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010 (Cth). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any rights you have under the ACL or any other applicable law that cannot lawfully be excluded or limited.
We make every effort to provide accurate descriptions, images, and pricing for all products listed on our website. All skincare products are intended for external use only. Results may vary between individuals. Please read all product labels and ingredient lists before use. If you have sensitive skin, known allergies, or a skin condition, we strongly recommend performing a patch test on a small area of skin for 24 hours prior to full application. If you experience an adverse reaction, discontinue use immediately and seek medical advice if necessary.
All orders placed through our website are subject to acceptance and product availability. We reserve the right to refuse or cancel any order for legitimate reasons including suspected fraud, pricing errors, or stock unavailability. If we cancel your order after payment has been received, you will receive a full refund. Payment is processed securely via Stripe, Inc. By placing an order, you confirm that the payment information you provide is accurate and that you are authorised to use the chosen payment method. All prices are listed in Australian Dollars (AUD) and are inclusive of GST where applicable.
We ship orders via Australia Post. Estimated delivery timeframes are provided as a guide only and may vary depending on your location and factors outside our control (including Australia Post delays, public holidays, and weather events). Tracking information will be provided via email once your order has been dispatched. YEVÉ Skincare is not liable for delays caused by Australia Post, but we will work with you to resolve any delivery issues. Please ensure your shipping address is correct at checkout — we are unable to redirect parcels once dispatched. If a parcel is returned to us as undeliverable, we will contact you to arrange re-delivery at your cost, or issue a refund for the product value (excluding original shipping costs).
Your rights under the Australian Consumer Law (ACL) apply to all purchases from YEVÉ Skincare and cannot be excluded. ACL Remedy Rights: If a product is defective, unsafe, not of acceptable quality, not fit for its stated purpose, or does not match its description, you are entitled to a remedy regardless of whether the item has been opened or used. For a major failure, you may choose a full refund or replacement. For a minor failure, we may offer a repair, replacement, or refund at our election. How to request a remedy: Contact us at info@yeve.com.au within a reasonable time of discovering the issue. Please include your order number, a description of the problem, and supporting photos where possible. We will assess your request promptly and issue a remedy in accordance with the ACL. Change of mind: We are not required by law to accept returns for change of mind. However, if you change your mind about an unopened, unused product in its original condition, please contact us within 14 days of delivery and we will consider a store credit or exchange at our discretion, subject to return postage being at your cost. Refund processing: Approved refunds are processed back to your original payment method within 5–10 business days.
All content on this website — including but not limited to text, photographs, graphics, logos, formulation descriptions, and brand identity — is the property of YEVÉ Skincare and is protected under applicable Australian intellectual property laws. You may not reproduce, distribute, republish, or use any content from this site for commercial purposes without prior written permission from YEVÉ Skincare. Personal, non-commercial use is permitted provided attribution is given.
We collect and handle personal information in accordance with the Australian Privacy Act 1988 and our Privacy Policy, which is available at yeve.com.au/privacyPolicy. Your payment details are processed by Stripe, Inc. and are never stored on our servers. We do not sell or share your personal information with third parties for marketing purposes.
To the maximum extent permitted by law (and subject always to your non-excludable rights under the ACL), YEVÉ Skincare's liability for any claim arising from the use of our website or products is limited to the total value of the order giving rise to the claim. We are not liable for any indirect, incidental, or consequential loss or damage. Regarding adverse skin reactions: we take all reasonable care to formulate safe products and to accurately list all ingredients. If you experience a reaction to a product that is the result of a manufacturing defect, contamination, or mislabelling, your ACL rights apply. If a reaction occurs due to a personal sensitivity to a correctly labelled ingredient, and you did not perform the recommended patch test, our liability is limited to the extent permitted by law. We strongly encourage you to review the full ingredient list before use.
These Terms and Conditions are governed by the laws of the State of Victoria, Australia and the applicable laws of the Commonwealth of Australia, including the Australian Consumer Law. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Victoria, without prejudice to any rights you have under Australian consumer protection legislation.
YEVE (trading as YEVÉ Skincare) ABN: 85 986 760 486 Melbourne, Victoria, Australia. For questions about these Terms and Conditions, orders, returns, or any other matter, please contact us at: info@yeve.com.au. We aim to respond to all enquiries within 2 business days.